FAQ’s

Frequently Asked Questions

Absolutely! We welcome members of all fitness levels, from complete beginners to advanced athletes! We’ll help you get started and reach your goals no matter your starting point.

Our 7 day free trial gives you unlimited access to all our group classes.  There is no limit on the number of classes you attend and there’s no pressure or obligation to sign up when the trial ends. Please note our Small Group Personal Training sessions are excluded from the free trial.

Make sure you bring a water bottle and wear comfortable workout gear and trainers. Layers are good so you can take off as you get warmer. We train in all weather conditions so make sure you wear weather appropriate clothing.

Yes! There is plenty of free parking on site.

Yes! We don’t let the British weather defeat us, so make sure you wear weather appropriate clothing.

On top of your classes, you get access to our community and us through our app “Spond”. Here you’ll find information on everything we do! All our workouts, nutrition advice, challenges, socials, events, achievements plus loads more.

Yes. For example, if you pay for 2 sessions a week/8 sessions a month then you can complete the 8 sessions whenever you like within that month. However you can’t roll your sessions over to the next month.

All bookings and cancellations are managed through our booking app, “Gymcatch“. You can book sessions up to two weeks in advance, and as classes are popular we recommend booking early to secure your space. If you know you can’t attend, please cancel as early as possible. We kindly ask for at least 12 hours notice, as this helps other members on the waiting list move into the session and allows us to plan coaching and equipment effectively. We also ask that members only book sessions they fully intend to attend, rather than holding spots, so that everyone has a fair chance to train.

Yes and we strongly recommend using it. If a class is full, simply join the waiting list in Gymcatch. When a space becomes available, you’ll be notified and can confirm your place. Joining the waiting list also helps us understand demand for different sessions, which helps us plan our timetable and add extra classes where possible. Make sure your Gymcatch notifications are switched on, so you don’t miss the chance to book if a space opens up.

Our training programmes run for 6 weeks. After this we have one “de-load” week before we start the next 6 week programme. These sessions are designed to be lighter to aid with recovery. This enables muscles to heal and get stronger before the next programme starts.

Horsham Fitness is as much about fun as it is fitness. We frequently run fitness challenges, charity events and socials for members and their families. Please keep an eye out for upcoming events on our app “Spond” and check your inbox for our monthly newsletter.

Once you have signed up for a membership we ask that you give us 30 day’s notice if you wish to freeze or cancel your membership.

We value feedback from our members. Please speak to us directly ASAP so we can address any concerns you may have.

Community Guidelines

To help you get the most out of your membership, we’ve put together some friendly guidelines. Please take a moment to go through them, and if there’s anything you’re unsure about, please let us know.

As your coaches, we are here to:

  • Help you achieve your goals and get the results you want.
  • Hold you to a high standard, keeping you accountable for your best results.
  • Deliver expert fitness coaching and stay updated to provide you with the latest coaching methods.
  • Offer strategies, tactics, and tools to make program implementation easy for you.
  • Listen and respond to your questions through our agreed-upon communication channels. Please note that we take some time off after sessions on weekends.
  • Always be punctual.
  • Handle your personal information with trustworthiness and discretion.
  • Treat you with care, encouraging the best in you.

Remember, we won’t let you off the hook because letting you off would mean letting you down. We’re here to support you every step of the way!

As a valued member we would love you to:

  • Be open and responsive to our coaching and guidance
  • Participate actively and pay your monthly fees on time
  • Share your successes to help others overcome challenges
  • Be punctual – warm-ups are a crucial aspect of the class
  • Plan ahead and be considerate when booking classes – please, only book sessions you intend to attend, cancel early if your plans change and use the waiting list where needed so everyone has a fair chance to train
  • Tell us of any concerns you have so we can put them right for you
  • Kindly respect the privacy of other members and refrain from posting photos or videos without their explicit permission. Thank you for your cooperation

App Guidelines

To ensure you have the best experience with us, we’ve outlined a few key guidelines for using our essential apps – Gymcatch and Spond. Please take a moment to review them, and don’t hesitate to contact us if you have any questions.

Class Bookings with Gymcatch

We aim to make our booking system as flexible and efficient as possible, allowing every member to secure their preferred sessions with ease.

Booking is Essential

To maintain the high quality coaching and personalised approach we pride ourselves on, all sessions have limited capacity. Each workout is carefully planned based on the number of participants and available equipment.

Please ensure you book your space in advance—unfortunately, we cannot accommodate walk-ins without a confirmed booking.

Cancellations & Courtesy to Others

If you’re unable to attend a class, please cancel as early as possible. This allows other members to book in your place, ensuring everyone has an opportunity to train.

Late cancellations or failure to cancel may prevent others from participating, so please be mindful of your fellow members.

Join the Waiting List

If a class is fully booked, don’t worry—simply add yourself to the waiting list.

  • If a spot opens up, you’ll be notified automatically.
  • Even if you don’t get a place, your interest helps us identify demand and consider adding more sessions in the future.

Staying Connected with Spond

Spond is our primary communication platform, keeping all members informed, engaged, and supported.

What You Need to Know:

  • All current members are part of our Horsham Fitness Online Spond group—this group is exclusively for active members and plays an integral role in your membership.
  • Stay updated with announcements, class info, and community support all in one place.
  • We understand notifications can be overwhelming, so please adjust your settings to receive updates in a way that works best for you.

Posting Guidelines:

We love seeing our members share their fitness journeys and achievements! However, to maintain a positive and focused community, we ask that you:

  • Keep posts health and fitness-related.
  • Avoid posting sales or promotional content—Spond is a space for motivation and support. If you’re unsure about a post, feel free to check with us first.